FAQ

SHIPPING & DELIVERY

Q: How long does shipping take?

A: Your item(s) should arrive within 10-15 business days.

Q: What are the shipping rates?

A: Shipping rates are dynamically calculated upon checkout based on shipping location and purchase order. Orders over $30 will receive free shipping! Code: freeship

Q: What happens if delivery fails?

A: We will gladly refund or ship you a new order if your package is missing but we will not be responsible for reshipment or refund under the following circumstances:

  • If customer has provided incorrect address
  • If customer refuses to pay duties
  • If multiple failed attempts to reach the customer at point of delivery

Q: Can I change my order?

A: You can only cancel and reorder before payment has been made.

RETURNS

Q: Do you accept returns? 

A: Unfortunately, we do not do returns because 100% of the proceeds from your purchase goes directly to the Children's Wish Foundation as a charitable donation. 

DISCLAIMER

Colours of our products may show slight variance when translated on different devices. We are not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. You can contact your local customs office to inquire more.

PHOTO CREDITS

Q: Who takes all your amazing product pictures? 

A: Check out the amazing photographers who we give photo credits to:

Jamai Photography
https://www.instagram.com/jamai_photography/

M.PCreative
https://www.instagram.com/m.pcreative/

Michael Kim
https://www.instagram.com/michaelkim1976/

CONTACT

Q: How do I contact the store directly? 

A: modernprincess.store@gmail.com